Visitor Information
・Due to limited capacity, you will be given a numbered ticket (available free of charge) to enter the Cultural Exchange Hall and certain other facilities.
We apologize for the inconvenience and thank you for your understanding and cooperation.
You can sign up for a timed-entry museum pass by clicking the “Get a timed-entry museum pass” button below.
In order to prevent the spread of COVID-19, visitors are currently required to make a reservation for a specific date for entry to Upopoy.
Separate reservations are required for Upopoy and the museum exhibitions.
A numbered ticket (available free of charge) is currently required to enter the Cultural Exchange Hall and certain other facilities.
Click here for details.
Requesting tickets
| Ticket type | Available methods |
| 【１】Timed-entry pass for museum (free of charge) | National Ainu Museum website |
| 【２】 Date-specific one day ticket | Webket Convenience stores (7-Eleven, etc.) |
| 【３】One Year Pass | Webket * Passes are issued at the issuing desk on arrival. |
| 【４】 Date-specific reservation ticket (free of charge) | Webket |
- Webket is an online ticket distribution service.
- Date-specific one day tickets, date-specific reservation tickets (free of charge) and timed-entry passes for the museum (free of charge) can be requested from two weeks before the date on which you intend to visit.
- Same-day entry may be permitted if date-specific reservation tickets and timed-entry passes are still available on the day (for entry to the museum, a timed-entry pass must be reserved at the information desk in the museum).
- One year passes may also be purchased at the ticket desk on arrival. In such cases, please request a date-specific reservation ticket (free of charge) before the date on which you intend to visit.
- A cancellation fee will apply when canceling date-specific one day tickets purchased through Webket within two days of the date of admission. (For purchases made at convenience stores, a cancellation fee applies from the date of purchase.)
Opening Hours
– March 2024
| November 1, 2023 – March 31, 2024 | 9:00〜17:00 |
Closed
Closed on Mondays, from February 29
*When Monday is a holiday, open on Monday and closed on the next business day
*Open on February 5
April 2024 – March 2025
| April 1 – April 26, 2024 | 9:00am to 6:00pm |
| April 27 – May 6, 2024 | 9:00am to 8:00pm |
| May 7 – July 19, 2024 | 9:00am to 6:00pm |
| July 20 – August 31, 2024 | 9:00am to 8:00pm |
| September 1 – September 13, 2024 | 9:00am to 6:00pm |
| September 14 – September 16, 2024 | 9:00am to 8:00pm |
| September 17 – September 20, 2024 | 9:00am to 6:00pm |
| September 21 – September 23, 2024 | 9:00am to 8:00pm |
| September 24 – October 31, 2024 | 9:00am to 6:00pm |
| November 1, 2024 – March 31, 2025 | 9:00am to 5:00pm |
Closed
Closed on Mondays, from December 29 to January 3, and from March 1 to March 10
*When Monday is a holiday, open on Monday and closed on the next business day
*Open on April 30, July 8, August 13, September 17 and February 10
* Last entry to Upopoy is one hour before closing.
* Last entry to the museum is 30 minutes before Upopoy closes.
* Visitors cannot enter the Kotan（Traditional Ainu Village）area after 6pm.
* Entry to the parking lots is available from 8:30am until one hour before Upopoy closes.
Closed
Closed on Mondays and from December 29 to January 3 for New Year’s holidays (open on May 2 and March 20, closed on the next business day when Monday is a holiday)
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9:00am to 6:00pm
9:00am to 8:00pm
9:00am to 5:00pm
Closed
TBD
Tickets
Admission fees ( Date-specific one day tickets )
All prices shown include tax
| Adult（General） | 1,200 yen |
| Adult （Group） | 960 yen |
| High school student（General） | 600 yen |
| High school student（Group） | 480 yen |
| Junior high school student and under | Free |
- Group rates apply for groups of 20 or larger.
- Some features in Upopoy are not included in the price of admission, such as some activities and special exhibitions in the museum.
- Admission is free of charge for visitors with disabilities and one caregiver. Present any documentation upon entry.
- In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price. If you are aged 15 or under, you may enter Upopoy for free.
Purchasing tickets
At the ticket desk
Payment methods:
- Cash
- Credit cards (VISA, Mastercard, JCB, American Express, Diners Club, UnionPay)
- Compatible IC transit cards (Suica, Kitaca, etc.)
- IC cards (Rakuten Edy, iD, WAON, nanaco, QUICPay)
- Mobile payment (Alipay, WeChat Pay, UnionPay, PayPay, d Barai, LINE Pay, auPAY, merpay)
Using ticket vending machines:
Payment methods:
- Cash
- Credit cards (VISA, Mastercard, JCB, American Express, Diners Club）
- Compatible IC transit cards (Suica, Kitaca, etc.)
At convenience stores
Click link for details
How to Buy JTB Leisure Tickets
Cancellation
Advance reservations
Upopoy National Ainu Museum and Park：
Date-specific one day tickets can be purchased in advance.
National Ainu Museum ：
You can reserve a timed-entry museum pass in advance to ensure that you get to see the museum exhibition at a specific time on a specific date.
- In the unlikely event that the exhibition floor is full, you may be asked to wait before entering because priority is given to school groups. You can reserve a timed-entry museum pass in advance to ensure that you get to see the exhibition at a specific time on a specific date.
Admission from 2:00pm
This ticket allows admission from 2:00pm.
Valid from Tuesday, October 1, 2024 to Sunday, March 30, 2025
All prices shown include tax
| Adult | 600 yen |
| High school student | 300 yen |
| Junior high school student and under | Free |
- Some features in Upopoy are not included in the price of admission, such as some activities and special exhibitions in the museum.
- In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price. If you are aged 15 or under, you may enter Upopoy for free.
- Cannot be used together with other discounts.
Purchasing tickets
At the ticket desk
Payment methods:
- Cash
- Credit cards (VISA, Mastercard, JCB, American Express, Diners Club, UnionPay)
- Compatible IC transit cards (Suica, Kitaca, etc.)
- IC cards (Rakuten Edy, iD, WAON, nanaco, QUICPay)
- Mobile payment (Alipay, WeChat Pay, UnionPay, PayPay, d Barai, LINE Pay, auPAY, merpay)
One year pass
All prices shown include tax
| Adult （General） | 2,000 yen |
| High school student （General） | 1,000 yen |
Purchasing advance tickets and one year pass vouchers
See the「Tickets/ Reservations」page for details
Purchasing tickets
At the ticket desk
Payment methods:
- Cash
- Credit cards (VISA, Mastercard, JCB, American Express, Diners Club, UnionPay)
- Compatible IC transit cards (Suica, Kitaca, etc.)
- IC cards (Rakuten Edy, iD, WAON, nanaco, QUICPay)
- Mobile payment (Alipay, WeChat Pay, UnionPay, PayPay, d Barai, LINE Pay, auPAY, merpay)
Advance reservations
Click here for details and to order tickets
Cancellation
Activity fees
When participating in activities not included in the price of admission, please register at the venue, then purchase the required number of tickets from the ticket vending machines.
- Due to limited capacity, you will be given a numbered ticket (available free of charge) to enter the Cultural Exchange Hall and certain other facilities.
Click here for activity times and prices
Ticket vending machine locations
- Crafts Studio
- Workshop
Payment methods:
- Cash
- Credit cards （VISA, MasterCard, JCB, AmericanExpress, Diners Club）
- Compatible IC transit cards (Suica, Kitaca, etc.)
- Tickets are valid for 6 months from the date of issue.
- Tickets cannot be refunded or reissued.
- Upopoy accepts no responsibility for the loss or theft of tickets or for counterfeit tickets.
Services for Visitors
Some services have been changed.
・Rental of museum audio guide equipment is currently suspended.
Coin locker locations:
Entrance Center lockers
Price：500 yen per use
Number of lockers：20 (large)
Internal dimensions: 360mm (W) x 650mm (D) x 850mm (H)
Museum lockers
Price：Free
Number of lockers：210 (small)
Internal dimensions: 375mm (W) x 430mm (D) x 300mm (H)
Locker locations are indicated on the park map and by signs inside the park.
Large items, including suitcases that will not fit in the lockers, can be left with staff at the information desk at the Entrance Center. Price: 500 yen per use
Park bus
- Operating hours: 9:30am to 4:30pm
- How to use: Board the bus from any of the stops in the park (tickets not required)
- Bus stops: Cultural Exchange Hall, Entrance, National Ainu Museum, Kotan Entrance
- Fee: Free
- Note: Available to all Upopoy visitors (priority is given to older visitors, visitors with disabilities, visitors who are pregnant and visitors in a wheelchair)
- Capacity: 22 people
Multilingual Support
At Upopoy, information and services are provided in multiple languages so that speakers of various languages can learn about and experience Ainu culture easily. A machine translation service is also available, so do not hesitate to contact a member of staff should you require assistance during your visit.
Our multilingual resources include
- Pamphlets distributed in the park
- Signage in the park
- Guidance equipment for performances
- Explanatory materials in the museum
- Museum guidance equipment (additional fees apply)
Museum audio guide equipment rental
Audio guides are available for the permanent exhibition.
- Rental fee: 500 yen per device
- Rental location: Entrance Hall on the 1st floor of the museum
- Languages: Ainu, Japanese, English, Chinese, Korean, Russian, Thai
- Can only be used inside the museum
Multilingual Audio Guide App
Download this free application onto your mobile device to get audio and visual information about park facilities and the museum exhibits.
Available in Japanese, English, Traditional Chinese, Simplified Chinese, Korean, Russian and Thai. *Users are responsible for any data charges incurred when downloading the app.
Download the app here
Currency exchange
Foreign currency can be exchanged into Japanese yen at the automatic currency exchange machine.
- Location: Entrance Center
- Supported currencies: USD, TWD, GBP, THB, EUR, HKD, SGD, MYR, CNY, KRW, AUD, IDR
Prayer Rooms
Prayer rooms are available for religious or spiritual practices such as prayer or meditation.
- Location: Workshop Annex 2 (separate men’s and women’s rooms)
- Request for use: Not required
Visitors with Disabilities
The services listed below are provided to enable all visitors to enjoy their time at Upopoy.
Free Wheelchair Rentals
Wheelchairs are available from the Entrance Center and the Rental Items desk. To request one, please speak to a member of staff.
Wheelchair-accessible Elevator
The museum has an elevator designed for use by people in wheelchairs and people with visual impairments.
Park bus
Free transportation around the park’s main facilities (wheelchair accessible). Board the bus from any of the bus stops.
Device for feeling sound in your body
Available from the Cultural Exchange Hall. Enjoy the way each sound translates to vibrations.
Communication Support Apps
Voice-to-text apps can be used in all facilities.
Sign language interpreting (using a tablet) is available at the
information desk in the Entrance Center. (This service is only in Japanese.)
*These services cannot be used during workshops.
Service Dogs
Service dogs such as guide dogs and hearing dogs are welcome inside the park and facilities.
Multipurpose Restrooms
The main facilities in the park have multipurpose restrooms with facilities for ostomates.
First-aid Station
Please contact a member of staff if you fall ill during your visit. First-aid stations are available in the museum and at the Rental Items desk.
Accessible Parking
Larger parking spaces are available for visitors with disabilities, older visitors and visitors who are pregnant.
each facility.
AED (Automated External Defibrillator)
AEDs are installed in each facility.
Other
National Ainu Museum:
Stairless access is available. The facility is equipped with accessibility aids such as braille, an audio guidance system, and flashing lights and audio guidance at the emergency exits. Multipurpose restrooms are equipped with a multipurpose seat.
※ Please note that descriptive captions and panels in the museum are not printed in braille.
National Ainu Park:
There is a braille information board on the park map. Tactile paving blocks leading from the pedestrian entrance to the Lakeview Plaza entrance and restrooms have been installed for visitors with visual impairments. The main facilities of the park are equipped with multipurpose restrooms that have a multipurpose seat.
Visitors with Young Children
The following services are provided for the comfort of visitors accompanied by young children.
Strollers
Strollers are available from the Entrance Center and the Rental Items desk. To request one, please speak to a member of staff.
Nursing Room
Nursing rooms are available at the Entrance Center and inside the museum.
A space for changing diapers and clothes
Multipurpose restrooms in the park’s main facilities have multipurpose seats.
The following acts are prohibited on the Upopoy premises, including the parking lot.
● Damaging or defacing buildings ● Collecting plants ● Catching, harming or killing birds, animals or fish ● Dumping garbage ● Bringing in hazardous substances ● Creating disturbances ● Eating or drinking where they are prohibited ● Bringing pets into buildings (except for assistance dogs) ● Smoking ● Using fire ● Using drones, other radio-controlled devices, or other flying objects ● Using potentially dangerous sports equipment ● Pitching tents● Putting up flags, banners or placards ● Distributing flyers or posters ● Other acts that constitute a nuisance to other visitors