Visitor Information

The following entry restrictions are currently in place at Upopoy in order to prevent the spread of COVID-19.

・ Visitors must reserve a date for entry to Upopoy in advance.       
・ A separate timed-entry pass must also be reserved to enter the National Ainu Museum exhibitions.
 (Reservations for Upopoy and the museum exhibitions can be made from two weeks before the date on which you intend to visit.)     
・ Separate tickets (free of charge) are required for the Cultural Exchange Hall and some other facilities.

We apologize for any inconvenience caused by these measures, thank you for your understanding and cooperation.
For details on reservations, please refer to the Notice of Current Entry Procedures.

In order to prevent the spread of COVID-19, visitors are currently required to make a reservation for a specific date for entry to Upopoy.

Separate reservations are required for Upopoy and the museum exhibitions.

A numbered ticket (available free of charge) is currently required to enter the Cultural Exchange Hall and certain other facilities.

Click here for details.

General Admission Ticket Guide

  • Click on the ticket you require in the diagram above to be redirected to the appropriate reservation website.
  • Visitors who intend to use Go To Travel Regional Coupons or who have admission tickets without a specified date, including previously-issued advance tickets or entry coupons for individuals issued by travel agencies, must also have a date-specific reservation ticket (free of charge).

Requesting tickets

Ticket type Available methods
【1】Timed-entry pass for museum (free of charge) National Ainu Museum website
【2】 Date-specific one day ticket Webket
Convenience stores (7-Eleven, etc.)
【3】One Year Pass Webket
* Passes are issued at the issuing desk on arrival.
【4】 Date-specific reservation ticket (free of charge) Webket
  • Webket is an online ticket distribution service.
  • Date-specific one day tickets, date-specific reservation tickets (free of charge) and timed-entry passes for the museum (free of charge) can be requested from two weeks before the date on which you intend to visit.
  • Same-day entry may be permitted if date-specific reservation tickets and timed-entry passes are still available on the day (for entry to the museum, a timed-entry pass must be reserved at the information desk in the museum).
  • One year passes may also be purchased at the ticket desk on arrival. In such cases, please request a date-specific reservation ticket (free of charge) before the date on which you intend to visit.
  • A cancellation fee will apply when canceling date-specific one day tickets purchased through Webket within two days of the date of admission. (For purchases made at convenience stores, a cancellation fee applies from the date of purchase.)

Opening Hours

April 1 – July 16, 2021
August 30 – October 31, 2021
9:00am to 6:00pm on weekdays, 9:00am to 8:00pm on weekends and national holidays
July 17 – August 29, 2021 9:00am to 8:00pm
November 1, 2021 – March 31, 2022 9:00am to 5:00pm

※Last entry to Upopoy is one hour before closing.
※ Last entry to the museum is 30 minutes before Upopoy closes.
※ Vehicle may enter Parking 1, Parking 2 and the temporary parking lot from 8:00 am. Last entry is one hour before Upopoy closes.

Closed

Mondays (closed on the next business day when Monday is a holiday). Closed from December 29 to January 3 for New Year’s holidays

Prices

Admission fees

All prices shown include tax

Adult(General)1,200 yen
Adult (Group)960 yen
High school student(General)600 yen
High school student(Group)480 yen
Junior high school student and underFree
  • Group rates apply for groups of 20 or larger.
  • Some features in Upopoy are not included in the price of admission, such as some activities and special exhibitions in the museum.
  • Admission is free of charge for visitors with disabilities and one caregiver. Present any documentation upon entry.
  • In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price. If you are aged 15 or under, you may enter Upopoy for free.

Payment methods

The following payment methods can be used to purchase tickets on arrival.

At the ticket desk:

  • Cash
  • Credit cards (VISA, Mastercard, JCB, American Express, Diners Club, UnionPay)
  • Compatible IC transit cards (Suica, Kitaca, etc.)
  • IC cards (Rakuten Edy, iD, WAON, nanaco, QUICPay)
  • Mobile payment (Alipay, WeChat Pay, UnionPay, PayPay, d Barai, LINE Pay, auPAY, merpay)

Using ticket vending machines:

  • Cash
  • Credit cards (VISA, Mastercard, JCB, American Express, Diners Club)
  • Compatible IC transit cards (Suica, Kitaca, etc.)

One year pass

All prices shown include tax

Adult (General)2,000 yen
High school student (General)1,000 yen

Purchasing advance tickets and one year pass vouchers

See the「Tickets/ Reservations」page for details

Activity fees

When participating in activities not included in the price of admission, please register at the venue, then purchase the required number of tickets from the ticket vending machines.

  • The number of tickets required varies based on the price of the activity.
    Prices can be found on the details page.

Ticket vending machine locations

  • Crafts Studio
  • Workshop

Important notices

  • Tickets are valid for 6 months from the date of issue.
  • Tickets cannot be refunded or reissued.
  • Upopoy accepts no responsibility for the loss or theft of tickets or for counterfeit tickets.

Payment methods

Ticket machines accept the following payment methods:

  • Cash
  • Credit cards (VISA, MasterCard, JCB, AmericanExpress, Diners Club)
  • Compatible IC transit cards (Suica, Kitaca, etc.)

Services for Visitors

Some changes are currently in place in order to prevent the spread of COVID-19.

・A limited number of lockers are available inside the museum.

・Rental of guidance equipment for performances is currently suspended.

・Rental of museum audio guide equipment is currently suspended.

Coin locker locations:

Entrance Center lockers

Price:500 yen per use
Number of lockers:20 (large)
Internal dimensions: 360mm (W) x 650mm (D) x 850mm (H)

Museum lockers

Price:Free
Number of lockers:210 (small)
Internal dimensions: 375mm (W) x 430mm (D) x 300mm (H)

Locker locations are indicated on the park map and by signs inside the park.

Multilingual Support

At Upopoy, information and services are provided in multiple languages so that speakers of various languages can learn about and experience Ainu culture easily. A machine translation service is also available, so do not hesitate to contact a member of staff should you require assistance during your visit.

Our multilingual resources include

  • Pamphlets distributed in the park
  • Signage in the park
  • Guidance equipment for performances
  • Explanatory materials in the museum
  • Museum guidance equipment (additional fees apply)

Museum audio guide equipment rental

Audio guides are available for the permanent exhibition.

  • Rental fee: 500 yen per device
  • Rental location: Entrance Hall on the 1st floor of the museum
  • Languages: Ainu, Japanese, English, Chinese, Korean, Russian, Thai
  • Can only be used inside the museum

Multilingual Audio Guide App

Download this free application onto your mobile device to get audio and visual information about park facilities and the museum exhibits.

Available in Japanese, English, Traditional Chinese, Simplified Chinese, Korean, Russian and Thai. *Users are responsible for any data charges incurred when downloading the app.

Download the app here

 

Access

Just one hour from Sapporo and 40 minutes from New Chitose Airport

Upopoy
2-3 Wakakusa-cho, Shiraoi Town, Shiraoi District, Hokkaido

MAPCODE: 545 194 852

To display the location, simply enter the code into a MAPCODE-enabled satellite navigation system.

マップコード and MAPCODE are registered trademarks of DENSO CORPORATION.

By air

Tokyo ▶ New Chitose Airport

Approx. 1 hr. 40 min.

Osaka ▶ New Chitose Airport

Approx. 2 hrs.

From major transport hubs in Hokkaido

New Chitose Airport

[New Chitose Airport Interchange]
Approx. 40 min. via expressway
[JR New Chitose Airport Station]
Approx. 40 min. by limited express train

Sapporo

[Sapporo-Kita Interchange]
Approx. 1 hr. 5 min. via expressway
[JR Sapporo Station]
Approx. 1 hr. 5 min. by limited express train

Asahikawa

[Asahikawa Takasu Interchange]
Approx. 2 hr. 20 min. via expressway
[JR Asahikawa Station]
Approx. 2 hr. 30 min. by limited express train

Hakodate

[Ōnumakōen Interchange]
Approx. 2 hr. 50 min. via expressway
[JR Hakodate Station]
Approx. 3 hr. by limited express train

The above travel times are estimates for reference purposes only and do not include transfer times.

Travelling to Upopoy by train

Refer to the Hokkaido Railway Company website for details.
Hokkaido Railway Company
* Discount tickets may be available

Walking to Upopoy

Upopoy is about a ten-minute walk (about 500m) from the North Exit of JR Shiraoi Station.

*Please be careful of traffic, including moving vehicles around crosswalks and the entrance to Upopoy.

Driving to Upopoy

Arriving at Upopoy

Follow road signs for Upopoy to get from Route 36 or Route 86 to Parking 1 along the route indicated by the red arrows in the diagram above. To ensure the smooth flow of traffic, please enter the parking lot by turning left, turning right into the parking lot is not possible during peak traffic periods.
Visitors may be directed to Parking 2, located about 0.5 km from the Upopoy, in order to ease congestion or when Parking 1 is full during busy periods such as Golden Week. Please follow any directions from members of staff.

Leaving Upopoy

Please turn right after leaving Parking 1.
When leaving Parking 2, turn left, then turn right at the T-junction. Continue straight for about 2km to reach the intersection.

  • These routes are designed to ensure the smooth flow of traffic and may differ from those suggested by satellite navigation systems.
  • Refrain from cutting in line, parking on the street, and from using parking areas of facilities other than Upopoy.

Parking spaces

Inside of park / Car Parking 1: 246 spaces, 500 yen per visit
*Motorcycles: 8 spaces, free of charge (motorcycles with a width exceeding 90cm will be charged the regular car rate of 500 yen per visit)
Outside of park / Coach Parking 1: 50 spaces, 2,000 yen per day (1,000 yen for minibuses)
Coach Parking 2: 38 spaces, 2,000 yen per day (1,000 yen for minibuses)
Car Parking 2: 311 spaces, 500 yen per visit
Bicycle parking

Visitors with disabilities and one caregiver may park one vehicle free of charge. Please present your disability certificate or similar documentation at reception to receive a voucher. Please note that this does not include coach parking

Contact the Shiraoi Town Tourist Association for details on coach parking lots. Phone:0144-82-2216

Parking availability

Check the page for each parking lot.

Visitors with Disabilities

A range of facilities are provided to enable all visitors to enjoy their time at Upopoy.

Free Wheelchair Rentals

Wheelchairs are available from the Entrance Center and the Rental Items desk. To request one, please speak to a member of staff.

Wheelchair-accessible Elevator

The museum has an elevator designed for use by people in wheelchairs and people with visual impairments.

Service Dogs

Service dogs such as guide dogs and hearing dogs are welcome inside the park and facilities.

Multipurpose Restrooms

The main facilities in the park have multipurpose restrooms with facilities for ostomates.

First-aid Station

Please contact a member of staff if you fall ill during your visit. First-aid stations are available in the Entrance Center and museum.

Accessible Parking

Larger parking spaces are available for visitors with disabilities, older visitors and visitors who are pregnant.

AED (Automated External Defibrillator)

AEDs are installed in each facility.

Visitors with Young Children

The following services are provided for the comfort of visitors accompanied by young children.

Strollers

Wheelchairs are available from the Entrance Center and the Rental Items desk. To request one, please speak to a member of staff.

Nursing Room

Nursing rooms are available at the Entrance Center and inside the museum.

Baby Changing

All multipurpose restrooms are fitted with diaper-changing tables.

The following acts are prohibited on the Upopoy premises. 

● Damaging or defacing buildings ● Collecting plants ● Catching, harming or killing birds, animals or fish ● Dumping garbage ● Bringing in hazardous substances ● Creating disturbances ● Eating or drinking where they are prohibited ● Bringing pets into buildings (except for assistance dogs) ● Smoking ● Using fire ● Using drones, other radio-controlled devices, or other flying objects ● Using potentially dangerous sports equipment ● Pitching tents● Putting up flags, banners or placards ● Distributing flyers or posters ● Other acts that constitute a nuisance to other visitors

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