At Upopoy, we have implemented measures to prevent the spread of COVID-19, in accordance with guidelines for relevant industries. These measures are listed below. All staff at Upopoy are committed to working together to ensure that all visitors can enjoy their time at Upopoy in safety and with peace of mind. We appreciate your understanding and cooperation.
1. Requests to visitors
When travelling to Upopoy
(1) Please refrain from travelling to Upopoy if any of the following apply. In addition, thermal imaging is used to perform temperature checks at the entrance gate. Visitors with a fever of 37.5°C (99.5°F) or higher will be denied entry.
- If you have a fever of 37.5°C (99.5°F) or higher or feel unwell (including a loss or change to your sense of taste or smell).
- If you have had close contact with a person who has tested positive for COVID-19.
- If you have traveled from a country or region designated by the Japanese government as being subject to denial of permission to entry or subject to quarantine measures in the past 14 days, or have been in close contact with such a person.
(2) In addition to a date-specific reservation for Upopoy, visitors wishing to see the museum exhibitions must make a separate timed-entry reservation for the museum.
(3) In order to prevent the spread of infection, visitors to Upopoy are required to provide the contact information of one person in their group upon entry.
While at Upopoy
(1) While inside Upopoy, please wear a face mask, and cover your mouth and nose when coughing or sneezing. Please keep conversation to a minimum, particularly while indoors.
(2) Please wash or sanitize your hands frequently while at Upopoy. Hand sanitizer has been made available throughout the park for this purpose.
(3) Please maintain a distance of 2m from other visitors where possible, and a minimum distance of 1m at other times. Please stand as indicated by floor markings and follow any instructions from members of staff.
(4) Please refrain from actions such as raising your voice or running, even when outdoors.
(5) Please refrain from eating and drinking at indoor facilities, except in areas where appropriate measures to prevent infection while eating or drinking have been implemented.
(6) In restrooms, the use of hand-driers is currently suspended. Visitors are also asked to close the lid of toilets before flushing.
2 .Providing an appropriate environment for visitors
(1) Consult the links below for information on the use of the COVID-19 Contact-Confirming Application (COCOA), a public service developed by the Japanese Ministry of Health, Labour and Welfare that informs users of possible contact with a person who has tested positive for COVID-19, and the Hokkaido COVID-19 notification system developed by the Hokkaido Government.
● COVID-19 Contact-Confirming Application (COCOA):
● Hokkaido COVID-19 notification system:
(2) Regular disinfection is performed on items in each facility that are frequently touched by an indeterminate number of people, including door knobs, handrails, and visitor desks and chairs.
(3) Regular cleaning and disinfection are performed on areas of restrooms that are frequently touched by an indeterminate number of people.
(4) Efforts are made to ensure proper ventilation in all facilities and air-conditioning equipment is used in compliance with relevant laws and regulations.
(5) Staff will refrain from distributing material such as pamphlets and leaflets by hand wherever possible. These items can still be collected from their respective locations
(6) The rental of audio guides and the use of some touch panels in information devices in the park is currently suspended in order to reduce the risk of infection.
3. Infection prevention measures for staff
Improving the office environment
(1) Regular washing or sanitizing of hands is strictly enforced among employees, including when starting work and after breaks.
(2) In principle, the wearing of masks is strictly enforced among employees. However, the removal of masks may be unavoidable to ensure appropriate expression during some cultural activities. In such cases, employees will maintain an appropriate distance from other employees and visitors.
(3) Employees are instructed to wash their uniforms and other work clothing thoroughly.
(4) The number of participants in meetings is kept to a minimum and the use of online meetings is actively encouraged.
(5) When employees travel for work, they are instructed to be aware of the current situation and any infection prevention measures in the area they are travelling to. Employees are also instructed to keep a record of people visited, relevant times, routes traveled and places visited when working outside of the office or travelling for business.
(6) Appropriate efforts are made to maintain a relative humidity of 40% or higher in office areas through the proper using air conditioning equipment and humidifiers.
(7) In addition to implementing measures to minimize the number of items and areas frequently touched by more than one person, communal items such as doorknobs, electric switches, handrails, tables and chairs are disinfected frequently.
(8) In addition to regular disinfection of communal items (tables, chairs, etc.) in break and rest areas, washing or sanitizing of hands before entering and after leaving such areas is strictly enforced. Measures such as ensuring a minimum distance of 2m between people facing each other wherever possible and the staggering of break times are also in place to further reduce the risk of infection in break rooms and waiting rooms.
Handling of cases of infection or potential infection among employees
(1) All employees, including contractors, employees at stores and food outlets (hereafter referred to as “employees”) engaged in work with the Foundation for Ainu Culture or within Upopoy are asked to confirm their body temperature and the presence or absence of any potential symptoms of COVID-19 before coming to work. Any employees who are unwell are not allowed to work.
(2) Employees who must recover at home due to symptoms such as a fever are asked to confirm their condition every day. If their symptoms do not improve, they are instructed to consult a doctor or health center.
(3) If an employee is infected with COVID-19, or there is an indication that they have been infected with COVID-19, the workplace of the employee concerned shall be disinfected based on their known movements. Any employees who may have come into close contact with the employee concerned will be asked to remain at home and await instructions.
(4) If there is a possibility that an employee, or a family member living with an employee, has come into close contact with a person infected with COVID-19, the employee concerned shall be instructed to make use of any appropriate leave or to work from home.
(5) Employees will be instructed to remain at home if they have travelled to a country or region designated by the Japanese government as being subject to denial of permission to entry or subject to quarantine measures in the past 14 days, or have been in close contact with a resident of such a country or region.
(6) If an employee is infected with COVID-19, in principle, this fact shall be announced for the purposes of protecting public health. However, appropriate steps will be taken regarding the content of any such announcement in order to avoid the identification of the employee concerned.
(7) Efforts will be made to raise awareness among employees in order to prevent discrimination against employees who have recovered from COVID-19, or employees who are connected to such a person, upon their return to work. Due consideration shall also be given to ensuring that such employees can return to work without disruption.