Notice of Current Entry Procedure

Release Date: September 3, 2020
Last Updated: November 6, 2020

The National Ainu Museum and Park (Upopoy) opened on Sunday, July 12, 2020.
During your visit to Upopoy, we kindly ask for your understanding and cooperation regarding the following measures to prevent the spread of COVID-19.

  • Visitors are currently required to make a reservation for a specific date for entry to Upopoy. Please ensure that you have all required admission tickets according to the procedures described under Requesting Admission Tickets and Reserving a Date for Your Visit before traveling to Upopoy.
  • Visitors wishing to see the National Ainu Museum exhibitions must also make a separate reservation online specifying a date and time for entry to the museum exhibitions.
  • Separate tickets available free of charge on the day of your visit may be required to enter facilities other than the museum.
  •  Please wear a face mask and observe social distancing during your visit to Upopoy. Visitors will be asked to provide contact information upon entry (excluding visitors who have already provided this information when making a reservation for entry to the museum).
Extended validity of One Year Passes

The validity of One Year Passes issued on or before May 31, 2021 will be extended by twenty days (equivalent to the number of days for which Upopoy was temporarily closed). One Year Pass holders do not need to apply for this extension, please present your pass at the entrance gate as normal.

Requesting Admission Tickets and Reserving a Date for Your Visit

Reservations can be made from up to 14 days before the date on which you intend to visit.
In addition to a date-specific reservation for Upopoy, visitors wishing to see the museum exhibitions must make a separate timed-entry reservation for the museum.


General admission

General Admission Ticket Guide

  • Click on the ticket you require in the diagram above to be redirected to the appropriate reservation website.
  • Visitors who intend to use Go To Travel Regional Coupons or who have admission tickets without a specified date, including previously-issued advance tickets or entry coupons for individuals issued by travel agencies, must also have a date-specific reservation ticket (free of charge).

Requesting tickets

Ticket type Available methods
【1】Timed-entry pass for museum (free of charge) National Ainu Museum website
【2】 Date-specific one day ticket Webket
Convenience stores (7-Eleven, etc.)
【3】One Year Pass Webket
* Passes are issued at the issuing desk on arrival.
【4】 Date-specific reservation ticket (free of charge) Webket
  • Webket is an online ticket distribution service.
  • Date-specific one day tickets, date-specific reservation tickets (free of charge) and timed-entry passes for the museum (free of charge) can be requested from two weeks before the date on which you intend to visit.
  • Same-day entry may be permitted if date-specific reservation tickets and timed-entry passes are still available on the day (for entry to the museum, a timed-entry pass must be reserved at the information desk in the museum).
  • One year passes may also be purchased at the ticket desk on arrival. In such cases, please request a date-specific reservation ticket (free of charge) before the date on which you intend to visit.
  • A cancellation fee will apply when canceling date-specific one day tickets purchased through Webket within two days of the date of admission. (For purchases made at convenience stores, a cancellation fee applies from the date of purchase.)

Types of ticket request

■ 1. Visitors who are yet to request admission tickets
A. Date-specific one day tickets for Upopoy

Prices for date-specific one day tickets for Upopoy are as follows:

All prices shown include tax

Adult (General) 1,200 yen
High school student (General) 600 yen
  • In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price.
    * Admission is free of charge for children of junior high school age and under (ages 15 and under) and visitors with disabilities and one caregiver. Visitors for whom admission is free of charge should request a date-specific reservation ticket (free of charge) before traveling to Upopoy.
  •  Please purchase a date-specific  one day ticket for Upopoy (with QR code) through the Webket online ticket service before the date on which you intend to visit.
  • Tickets with QR codes can also be purchased through the JTB ticket service at terminals in nationwide convenience stores (7-Eleven, Lawson, FamilyMart, Ministop). Click here for information on purchasing tickets at convenience stores.
B. One year passes

Prices for one year passes are as follows:

All prices shown include tax

Adult (General) 2,000 yen
High school student (General) 1,000 yen
  • In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price.
    * Admission is free of charge for children of junior high school age and under (ages 15 and under) and visitors with disabilities and one caregiver. Visitors for whom admission is free of charge should request a date-specific reservation ticket (free of charge) before traveling to Upopoy.
  • After purchasing a one year pass through the Webket online ticket service , bring the one year pass voucher issued at the time of purchase to the issuing desk at Upopoy within six months of purchase to receive your pass.
  • If you do not provide a photograph when purchasing your pass through Webket, a photograph for your one year pass will be taken when issuing your pass.
  •  When entering Upopoy with your one year pass, please request a QR code (free of charge), which acts as your date-specific reservation ticket, through the Webket online ticket service before the date on which you intend to visit.
■ 2. Visitors who have admission tickets without a specified date

a. One Year Pass
b. Advance tickets purchased before July 12th
c. Coupons issued by travel agencies, etc.

  • When entering Upopoy with one of the above ticket types, please request a QR code (free of charge), which acts as your date-specific reservation ticket, through the Webket online ticket service (external site) before the date on which you intend to visit.
■ 3. Children of junior high school age and under (ages 15 and under) and visitors with disabilities and one caregiver (visitors for whom entry is free of charge)
  •  When entering Upopoy with one of the above ticket types, please request a QR code (free of charge), which acts as your date-specific reservation ticket, through the Webket online ticket service (external site) before the date on which you intend to visit.
■ 4. Other tickets

If the park is not at full capacity, date-specific one day tickets for Upopoy, date-specific reservation tickets (free of charge), and one year passes can be requested at the ticket desk on arrival. Timed-entry passes for the museum (free of charge) can be requested at the information desk in the museum.

Note to visitors when entering Upopoy

In order to ensure that entry proceeds smoothly, please print your QR code in advance and present it to a member of staff at the entrance gate (visitors who cannot print their code should ensure that their QR code is displayed on the screen of their smartphone or similar device when lining up at the gate).
Visitors with disabilities should present their disability certificate or similar documentation together with their QR code.

Cancellation method for each admission ticket

■ Tickets purchased through Webket
  •  Tickets can be canceled up until the date of admission, subject to any applicable cancellation fees.
  • Access your purchase history through your Webket account and follow the cancellation procedure.
  •  Please note that purchases cannot be refunded if a receipt has been issued.
  •  No cancellation fee is charged for the cancellation of date-specific reservation tickets (free of charge).
  • Please note that tickets purchased together cannot be canceled individually. Tickets should be purchased separately if there is a possibility that the number of visitors may change.
  • A cancellation fee of 15% applies to any cancellations made within two days of the date of admission.
  • Please note that cancellations cannot be accepted over the phone.
■ Tickets purchased at convenience store terminals

Cancellations are subject to a fixed cancellation fee of 15% of the cost of your purchase.

Please follow the procedure below.

  1. Cancel you ticket(s) by contacting the JTB HTA Sales Center on or before the date of admission.
  2. Mail your ticket(s) to the JTB HTA Sales Center in Kumamoto City (postage costs are to be borne by the customer). Please include your name, contact information and details of the bank account into which you wish the refund to be paid.
  3. Your refund (after the cancellation fee and any applicable bank fees have been subtracted) will be paid into the specified bank account.

Groups

  • Group rates apply for groups of 20 or larger. Please ask at the ticket desk if you wish to purchase tickets at group rates.
  • Group tickets cannot be purchased in advance.
  • Please request the appropriate number of date-specific reservation tickets (free of charge ) for Upopoy (with QR code) through the Webket online ticket service before the date on which you intend to visit. A printed date-specific reservation ticket for each member of the group must be presented on arrival.
  • Date-specific reservation tickets (free of charge) for Upopoy for a maximum of 19 people can be processed as a single request through Webket. The process may need to be performed several times depending on the size of the group.
  •  In order to ensure that all reservations are genuine, we may contact you to confirm your reservation. Please ensure that the contact information of a representative of the group (travel agency employee responsible for the group, etc.) is provided when registering an account with Webket.
  • Please note that your reservation may be canceled if you cannot be contacted using the information provided.

Prices for groups are as follows:

All prices shown include tax

Adult (Group) 960 yen
High school student (Group) 480 yen
  • In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price.

Procedure for Entry to Upopoy

Before the date of your visit

1. Purchase/Request admission tickets and fill out contact information form


  • Make a date-specific reservation before the date on which you intend to visit.
    Click here for details.
  • Contact information form:
    In order to avoid delays during busy times, wherever possible please download a contact information form and write your name and contact information in advance (only one person per group is required to provide their contact information).
  • Visitors who have already made a timed-entry reservation for entry to the museum are not required to provide a contact information form.

On the date of your visit

2. Read the requests to visitors in order to prevent the spread of COVID-19


  • Thermal imaging is used to perform temperature checks at the entrance gate. Visitors with a fever of 37.5°C (99.5°F) or higher will not be allowed to enter Upopoy.
  • Please wear a face mask and make use of hand sanitizer.
  • Visitors to Upopoy are required to fill out a contact information form (this does not apply to visitors who have already made a timed-entry reservation for the museum).

3. Pass through the entrance gate


  • If you have a date-specific one day tickets for Upopoy, please hold the QR code over the automatic entrance gate.
  •  If you have a date-specific reservation tickets for Upopoy (free of charge), please present the QR code to a member of staff at the entrance gate.
  • Click here for details on the available types of admission ticket.

4. Enter Upopoy


  • After passing through the entrance gate, you are free to move around the park.
  • Please note that access to some exhibitions and activities may not be possible due to capacity restrictions implemented in order to prevent the spread of COVID-19.
  • Please note that separate tickets (available on the day) are required for some exhibitions and activities.

Measures to prevent the spread of COVID-19 (as of December 24, 2020)

At Upopoy, we have implemented measures to prevent the spread of COVID-19, in accordance with guidelines for relevant industries. These measures are listed below. All staff at Upopoy are committed to working together to ensure that all visitors can enjoy their time at Upopoy in safety and with peace of mind. We appreciate your understanding and cooperation.

1. Requests to visitors

When travelling to Upopoy

(1) Please refrain from travelling to Upopoy if any of the following apply. In addition, thermal imaging is used to perform temperature checks at the entrance gate. Visitors with a fever of 37.5°C (99.5°F) or higher will be denied entry.

  • If you have a fever of 37.5°C (99.5°F) or higher or feel unwell (including a loss or change to your sense of taste or smell).
  • If you have had close contact with a person who has tested positive for COVID-19.
  • If you have traveled from a country or region designated by the Japanese government as being subject to denial of permission to entry or subject to quarantine measures in the past 14 days, or have been in close contact with such a person.

(2) In addition to a date-specific reservation for Upopoy, visitors wishing to see the museum exhibitions must make a separate timed-entry reservation for the museum.
(3) In order to prevent the spread of infection, visitors to Upopoy are required to provide the contact information of one person in their group upon entry.

While at Upopoy

(1) While inside Upopoy, please wear a face mask, and cover your mouth and nose when coughing or sneezing. Please keep conversation to a minimum, particularly while indoors.
(2) Please wash or sanitize your hands frequently while at Upopoy. Hand sanitizer has been made available throughout the park for this purpose.
(3) Please maintain a distance of 2m from other visitors where possible, and a minimum distance of 1m at other times. Please stand as indicated by floor markings and follow any instructions from members of staff.
(4) Please refrain from actions such as raising your voice or running, even when outdoors.
(5) Please refrain from eating and drinking at indoor facilities, except in areas where appropriate measures to prevent infection while eating or drinking have been implemented.
(6) In restrooms, the use of hand-driers is currently suspended. Visitors are also asked to close the lid of toilets before flushing.

2 .Providing an appropriate environment for visitors

(1) Consult the links below for information on the use of the COVID-19 Contact-Confirming Application (COCOA), a public service developed by the Japanese Ministry of Health, Labour and Welfare that informs users of possible contact with a person who has tested positive for COVID-19, and the Hokkaido COVID-19 notification system developed by the Hokkaido Government.

● COVID-19 Contact-Confirming Application (COCOA):
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/cocoa_00138.html
● Hokkaido COVID-19 notification system:
http://www.pref.hokkaido.lg.jp/kz/kks/coronaalertsystem.htm

(2) Regular disinfection is performed on items in each facility that are frequently touched by an indeterminate number of people, including door knobs, handrails, and visitor desks and chairs.
(3) Regular cleaning and disinfection are performed on areas of restrooms that are frequently touched by an indeterminate number of people.
(4) Efforts are made to ensure proper ventilation in all facilities and air-conditioning equipment is used in compliance with relevant laws and regulations.
(5) Staff will refrain from distributing material such as pamphlets and leaflets by hand wherever possible. These items can still be collected from their respective locations
(6) The rental of audio guides and the use of some touch panels in information devices in the park is currently suspended in order to reduce the risk of infection.

3. Infection prevention measures for staff

Improving the office environment

(1) Regular washing or sanitizing of hands is strictly enforced among employees, including when starting work and after breaks.
(2) In principle, the wearing of masks is strictly enforced among employees. However, the removal of masks may be unavoidable to ensure appropriate expression during some cultural activities. In such cases, employees will maintain an appropriate distance from other employees and visitors.
(3) Employees are instructed to wash their uniforms and other work clothing thoroughly.
(4) The number of participants in meetings is kept to a minimum and the use of online meetings is actively encouraged.
(5) When employees travel for work, they are instructed to be aware of the current situation and any infection prevention measures in the area they are travelling to. Employees are also instructed to keep a record of people visited, relevant times, routes traveled and places visited when working outside of the office or travelling for business.
(6) Appropriate efforts are made to maintain a relative humidity of 40% or higher in office areas through the proper using air conditioning equipment and humidifiers.
(7) In addition to implementing measures to minimize the number of items and areas frequently touched by more than one person, communal items such as doorknobs, electric switches, handrails, tables and chairs are disinfected frequently.
(8) In addition to regular disinfection of communal items (tables, chairs, etc.) in break and rest areas, washing or sanitizing of hands before entering and after leaving such areas is strictly enforced. Measures such as ensuring a minimum distance of 2m between people facing each other wherever possible and the staggering of break times are also in place to further reduce the risk of infection in break rooms and waiting rooms.

Handling of cases of infection or potential infection among employees

(1) All employees, including contractors, employees at stores and food outlets (hereafter referred to as “employees”) engaged in work with the Foundation for Ainu Culture or within Upopoy are asked to confirm their body temperature and the presence or absence of any potential symptoms of COVID-19 before coming to work. Any employees who are unwell are not allowed to work.
(2) Employees who must recover at home due to symptoms such as a fever are asked to confirm their condition every day. If their symptoms do not improve, they are instructed to consult a doctor or health center.
(3) If an employee is infected with COVID-19, or there is an indication that they have been infected with COVID-19, the workplace of the employee concerned shall be disinfected based on their known movements. Any employees who may have come into close contact with the employee concerned will be asked to remain at home and await instructions.
(4) If there is a possibility that an employee, or a family member living with an employee, has come into close contact with a person infected with COVID-19, the employee concerned shall be instructed to make use of any appropriate leave or to work from home.
(5) Employees will be instructed to remain at home if they have travelled to a country or region designated by the Japanese government as being subject to denial of permission to entry or subject to quarantine measures in the past 14 days, or have been in close contact with a resident of such a country or region.
(6) If an employee is infected with COVID-19, in principle, this fact shall be announced for the purposes of protecting public health. However, appropriate steps will be taken regarding the content of any such announcement in order to avoid the identification of the employee concerned.
(7) Efforts will be made to raise awareness among employees in order to prevent discrimination against employees who have recovered from COVID-19, or employees who are connected to such a person, upon their return to work. Due consideration shall also be given to ensuring that such employees can return to work without disruption.

Contact

■ Phone
Sapporo: 011-206-7427
Public relations officer: 9:00am to 5:00pm (except weekends and national holidays)
Shiraoi: 0144-82-3914
Public relations division: 9:00am to 5:00pm (except Mondays)

  • Reservations for entry to Upopoy or the National Ainu Museum cannot be accepted over the phone.

■ Online
https://form.ainu-upopoy.jp/form/pub/ainu-upopoy/toiawase

Opening Hours

July 12 – July 19, 2020 9:00am to 6:00pm on weekdays, 9:00am to 8:00pm on weekends and national holidays
July 20 – August 31, 2020 9:00am to 8:00pm
September 1 – October 31, 2020 9:00am to 6:00pm on weekdays, 9:00am to 8:00pm on weekends and national holidays
November 1, 2020 – March 31, 2021 9:00am to 5:00pm

※Last entry to Upopoy is one hour before closing.
※ Last entry to the museum is 30 minutes before Upopoy closes.
※ Vehicle may enter Parking 1, Parking 2 and the temporary parking lot from 8:00 am. Last entry is one hour before Upopoy closes.

Closed

Mondays (closed on the next business day when Monday is a holiday). Closed from December 29 to January 3 for New Year’s holidays

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