Visitor Information
・To prevent accidents and other issues caused by congestion on the exhibition floor of the National Ainu Museum, we recommend making an advance reservation for a specific admission time slot. (Reservations for entry into the exhibition room of the museum can be made up to 28 days before your visit)
・Due to limited capacity, you will be given a numbered ticket (available free of charge) to enter the Cultural Exchange Hall and certain other facilities.
We apologize for the inconvenience and thank you for your understanding and cooperation.
You can sign up for a timed-entry museum pass by clicking the “Get a timed-entry museum pass” button below.
In order to prevent the spread of COVID-19, visitors are currently required to make a reservation for a specific date for entry to Upopoy.
Separate reservations are required for Upopoy and the museum exhibitions.
A numbered ticket (available free of charge) is currently required to enter the Cultural Exchange Hall and certain other facilities.
Click here for details.
Requesting tickets
| Ticket type | Available methods |
| 【１】Timed-entry pass for museum (free of charge) | National Ainu Museum website |
| 【２】 Date-specific one day ticket | Webket Convenience stores (7-Eleven, etc.) |
| 【３】One Year Pass | Webket * Passes are issued at the issuing desk on arrival. |
| 【４】 Date-specific reservation ticket (free of charge) | Webket |
- Webket is an online ticket distribution service.
- Date-specific one day tickets, date-specific reservation tickets (free of charge) and timed-entry passes for the museum (free of charge) can be requested from two weeks before the date on which you intend to visit.
- Same-day entry may be permitted if date-specific reservation tickets and timed-entry passes are still available on the day (for entry to the museum, a timed-entry pass must be reserved at the information desk in the museum).
- One year passes may also be purchased at the ticket desk on arrival. In such cases, please request a date-specific reservation ticket (free of charge) before the date on which you intend to visit.
- A cancellation fee will apply when canceling date-specific one day tickets purchased through Webket within two days of the date of admission. (For purchases made at convenience stores, a cancellation fee applies from the date of purchase.)
Opening Hours
– March 2023
| November 1, 2022 – March 31, 2023 | 9:00〜17:00 |
Closed
Closed on Mondays and from December 29 to January 3 for New Year’s holidays (open on March 20, closed on the next business day when Monday is a holiday)
April 2023 – March 2024
| April 1 – April 28, 2023 | 9:00am to 6:00pm |
| April 29 – May 7, 2023 | 9:00am to 8:00pm |
| May 8 – June 30, 2023 September 1 – September 30, 2023 | 9:00am to 6:00pm (weekdays), 9:00am to 8:00pm (weekends/national holidays) |
| July 1 – August 31, 2023 | 9:00am to 8:00pm |
| October 1 – October 31, 2023 | 9:00am to 6:00pm |
| November 1, 2023 – March 31, 2024 | 9:00am to 5:00pm |
Closed
Closed on Mondays, from December 29 to January 3 and from February 20 to February 29
*When Monday is a holiday, open on Monday and closed on the next business day
*Open on May 1, July 10, August 14, September 19 and February 5
※Last entry to Upopoy is one hour before closing.
※Last entry to the museum is 30 minutes before Upopoy closes.
※Visitors cannot enter the Kotan（Traditional Ainu Village）area after 6pm.
※Vehicle may enter Parking 1, Parking 2 and the temporary parking lot from 8:00 am. Last entry is one hour before Upopoy closes.
Closed
Closed on Mondays and from December 29 to January 3 for New Year’s holidays (open on May 2 and March 20, closed on the next business day when Monday is a holiday)
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9:00am to 6:00pm
9:00am to 8:00pm
9:00am to 5:00pm
Closed
Prices
Admission fees
All prices shown include tax
| Adult（General） | 1,200 yen |
| Adult （Group） | 960 yen |
| High school student（General） | 600 yen |
| High school student（Group） | 480 yen |
| Junior high school student and under | Free |
- Group rates apply for groups of 20 or larger.
- Some features in Upopoy are not included in the price of admission, such as some activities and special exhibitions in the museum.
- Admission is free of charge for visitors with disabilities and one caregiver. Present any documentation upon entry.
- In Japan, most students attend high school from age 16 to 18. If you are aged 16 to 18, please ask for the high school price. If you are aged 15 or under, you may enter Upopoy for free.
Payment methods
The following payment methods can be used to purchase tickets on arrival.
At the ticket desk:
- Cash
- Credit cards (VISA, Mastercard, JCB, American Express, Diners Club, UnionPay)
- Compatible IC transit cards (Suica, Kitaca, etc.)
- IC cards (Rakuten Edy, iD, WAON, nanaco, QUICPay)
- Mobile payment (Alipay, WeChat Pay, UnionPay, PayPay, d Barai, LINE Pay, auPAY, merpay)
Using ticket vending machines:
- Cash
- Credit cards (VISA, Mastercard, JCB, American Express, Diners Club）
- Compatible IC transit cards (Suica, Kitaca, etc.)
One year pass
All prices shown include tax
| Adult （General） | 2,000 yen |
| High school student （General） | 1,000 yen |
Purchasing advance tickets and one year pass vouchers
See the「Tickets/ Reservations」page for details
Activity fees
When participating in activities not included in the price of admission, please register at the venue, then purchase the required number of tickets from the ticket vending machines.
- The number of tickets required varies based on the price of the activity.
Prices can be found on the details page.
Ticket vending machine locations
- Crafts Studio
- Workshop
Important notices
- Tickets are valid for 6 months from the date of issue.
- Tickets cannot be refunded or reissued.
- Upopoy accepts no responsibility for the loss or theft of tickets or for counterfeit tickets.
Payment methods
Ticket machines accept the following payment methods:
- Cash
- Credit cards （VISA, MasterCard, JCB, AmericanExpress, Diners Club）
- Compatible IC transit cards (Suica, Kitaca, etc.)
Services for Visitors
Some services have been changed.
・Rental of museum audio guide equipment is currently suspended.
Coin locker locations:
Entrance Center lockers
Price：500 yen per use
Number of lockers：20 (large)
Internal dimensions: 360mm (W) x 650mm (D) x 850mm (H)
Museum lockers
Price：Free
Number of lockers：210 (small)
Internal dimensions: 375mm (W) x 430mm (D) x 300mm (H)
Locker locations are indicated on the park map and by signs inside the park.
Multilingual Support
At Upopoy, information and services are provided in multiple languages so that speakers of various languages can learn about and experience Ainu culture easily. A machine translation service is also available, so do not hesitate to contact a member of staff should you require assistance during your visit.
Our multilingual resources include
- Pamphlets distributed in the park
- Signage in the park
- Guidance equipment for performances
- Explanatory materials in the museum
- Museum guidance equipment (additional fees apply)
Museum audio guide equipment rental
Audio guides are available for the permanent exhibition.
- Rental fee: 500 yen per device
- Rental location: Entrance Hall on the 1st floor of the museum
- Languages: Ainu, Japanese, English, Chinese, Korean, Russian, Thai
- Can only be used inside the museum
Multilingual Audio Guide App
Download this free application onto your mobile device to get audio and visual information about park facilities and the museum exhibits.
Available in Japanese, English, Traditional Chinese, Simplified Chinese, Korean, Russian and Thai. *Users are responsible for any data charges incurred when downloading the app.
Download the app here
Access
Just one hour from Sapporo and 40 minutes from New Chitose Airport
Upopoy
2-3 Wakakusa-cho, Shiraoi Town, Shiraoi District, Hokkaido
MAPCODE: 545 194 852
To display the location, simply enter the code into a MAPCODE-enabled satellite navigation system.
マップコード and MAPCODE are registered trademarks of DENSO CORPORATION.
By air
Tokyo ▶ New Chitose Airport
Approx. 1 hr. 40 min.
Osaka ▶ New Chitose Airport
Approx. 2 hrs.
From major transport hubs in Hokkaido
New Chitose Airport
[New Chitose Airport Interchange]
Approx. 40 min. via expressway
[JR New Chitose Airport Station]
Approx. 40 min. by limited express train
Sapporo
[Sapporo-Kita Interchange]
Approx. 1 hr. 5 min. via expressway
[JR Sapporo Station]
Approx. 1 hr. 5 min. by limited express train
Asahikawa
[Asahikawa Takasu Interchange]
Approx. 2 hr. 20 min. via expressway
[JR Asahikawa Station]
Approx. 2 hr. 30 min. by limited express train
Hakodate
[Ōnumakōen Interchange]
Approx. 2 hr. 50 min. via expressway
[JR Hakodate Station]
Approx. 3 hr. by limited express train
The above travel times are estimates for reference purposes only and do not include transfer times.
Travelling to Upopoy by train
Refer to the Hokkaido Railway Company website for details.
Hokkaido Railway Company
* Discount tickets may be available
Walking to Upopoy
Upopoy is about a ten-minute walk (about 500m) from the North Exit of JR Shiraoi Station.
*Please be careful of traffic, including moving vehicles around crosswalks and the entrance to Upopoy.
Driving to Upopoy
Arriving at Upopoy
Follow road signs for Upopoy to get from Route 36 or Route 86 to Parking 1 along the route indicated by the red arrows in the diagram above. To ensure the smooth flow of traffic, please enter the parking lot by turning left, turning right into the parking lot is not possible during peak traffic periods.
Visitors may be directed to Parking 2, located about 0.5 km from the Upopoy, in order to ease congestion or when Parking 1 is full during busy periods such as Golden Week. Please follow any directions from members of staff.
Leaving Upopoy
In order to reduce congestion on the roads around the level crossing near Upopoy, Please turn right after leaving Parking 1.
When leaving Parking 2, turn left, then turn right at the T-junction. Continue straight for about 2km to reach the intersection.
- These routes are designed to ensure the smooth flow of traffic and may differ from those suggested by satellite navigation systems.
- Refrain from cutting in line, parking on the street, and from using parking areas of facilities other than Upopoy.
Parking spaces
| Inside of park / | Car Parking 1: | 246 spaces, 500 yen per visit *Motorcycles: 8 spaces, free of charge (motorcycles with a width exceeding 90cm will be charged the regular car rate of 500 yen per visit) |
|---|---|---|
| Outside of park / | Coach Parking 1: | 50 spaces, 2,000 yen per day （1,000 yen for minibuses） |
| Coach Parking 2: | 38 spaces, 2,000 yen per day （1,000 yen for minibuses） | |
| Car Parking 2: | 311 spaces, 500 yen per visit Bicycle parking |
Visitors with disabilities and one caregiver may park one vehicle free of charge. Please present your disability certificate or similar documentation at reception to receive a voucher. Please note that this does not include coach parking
Contact the Shiraoi Town Tourist Association for details on coach parking lots. Phone：0144-82-2216
Parking availability
Check the page for each parking lot.
Visitors with Disabilities
A range of facilities are provided to enable all visitors to enjoy their time at Upopoy.
Free Wheelchair Rentals
Wheelchairs are available from the Entrance Center and the Rental Items desk. To request one, please speak to a member of staff.
Wheelchair-accessible Elevator
The museum has an elevator designed for use by people in wheelchairs and people with visual impairments.
Device for feeling sound in your body
Available from the Cultural Exchange Hall. Enjoy the way each sound translates to vibrations.
Service Dogs
Service dogs such as guide dogs and hearing dogs are welcome inside the park and facilities.
Multipurpose Restrooms
The main facilities in the park have multipurpose restrooms with facilities for ostomates.
First-aid Station
Please contact a member of staff if you fall ill during your visit. First-aid stations are available in the museum and at the Rental Items desk.
Accessible Parking
Larger parking spaces are available for visitors with disabilities, older visitors and visitors who are pregnant.
AED (Automated External Defibrillator)
AEDs are installed in each facility.
Visitors with Young Children
The following services are provided for the comfort of visitors accompanied by young children.
Strollers
Strollers are available from the Entrance Center and the Rental Items desk. To request one, please speak to a member of staff.
Nursing Room
Nursing rooms are available at the Entrance Center and inside the museum.
Baby Changing
All multipurpose restrooms are fitted with diaper-changing tables.
The following acts are prohibited on the Upopoy premises.
● Damaging or defacing buildings ● Collecting plants ● Catching, harming or killing birds, animals or fish ● Dumping garbage ● Bringing in hazardous substances ● Creating disturbances ● Eating or drinking where they are prohibited ● Bringing pets into buildings (except for assistance dogs) ● Smoking ● Using fire ● Using drones, other radio-controlled devices, or other flying objects ● Using potentially dangerous sports equipment ● Pitching tents● Putting up flags, banners or placards ● Distributing flyers or posters ● Other acts that constitute a nuisance to other visitors