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Часто задаваемые вопросы(FAQ)

Programs by each facility

  • What type of content is included in the museum’s exhibits?

    The exhibits introduce the history and culture of the indigenous Ainu people through six themes: Language, Universes, Lives, History, Work and Exchange.

  • How long do the screenings in the museum theater last?

    Each screening is about 20 minutes long.
    Two videos are screened as of the time of the museum’s opening: World-renowned Ainu Techniques and Ainu History and Culture.

Group visits

  • Are there any activity programs for groups?

    Program reservations for school groups are accepted. See the school group reservation page for details.
    There are currently no programs available for other groups.

  • Are there any facilities suitable for group visits?

    The museum exhibits and traditional performing arts held in the Cultural Exchange Hall are suitable for group visits.

  • Is parking for buses and coaches available?

    The boarding area to the west of the park can be used for boarding and disembarking.
    We plan to provide parking information for buses and coaches at the boarding area.

  • Are there any catering facilities for groups?

    There are currently no food outlets available for groups. A restaurant and food court are located in the Entrance Center; however, these are not intended for use by large groups. A café and store specializing in sweets for takeout are located in the Gateway Square.

    Visitors are welcome to bring their own food and eat outside in the Lawn Square. When bringing your own food, please take any waste home with you.

  • Is there an area for taking group photographs?

    There are various locations throughout Upopoy where group photos can be taken.

    1. The Lawn Square, with the traditional cise (houses) of the Kotan (Traditional Ainu Village) in the background

    2. The Cikisani Square, with either the National Ainu Museum or Lake Poroto in the background

    3. In the vicinity of the Kotan with the traditional cise in the background (this area is recommended for smaller groups)

    Please note that there is no signage designating areas for photographs.

  • Is there a dedicated space where tour conductors and bus guides can wait?

    Tour conductors and bus guides can use rest areas such as those found in the Entrance Center.

Visitor Services

  • Where are the emergency medical services, fire service and evacuation areas?

    Local emergency medical services are provided by Shiraoi Municipal Hospital (3-1-1, Hinode-cho, Phone: 0144-82-2181 English-language support provided when available). Patients may be transferred to medical facilities in nearby municipalities or other areas based on the judgment of medical staff. Firefighting services are provided by the Shiraoi Fire Department (call 119 for emergency services). In the event of an earthquake, tsunami or other natural disaster, the designated evacuation area is the hill behind Upopoy, near the memorial site (617-4, Aza Shiraoi). Click here for the location of the memorial site.

  • Is there bicycle and motorcycle parking available?

    The parking lot inside the park has 10 motorcycle spaces and 55 bicycle spaces near the entrance.

  • Are there vending machines selling drinks?

    There are one vending machine at the Cultural Exchange Hall, two at the Workshop, one at the Crafts Studio and four near the outdoor restrooms.

  • Where can the menus and prices for the restaurant and food court be found?

    See the Restaurant and Food Court page for details.

  • Is there a rest area for visitors who feel unwell?

    Free Wi-Fi is available throughout the park.

  • What accessibility features does Upopoy have?

    [National Ainu Museum]

    ・Braille and voice guidance are installed for visitors with visual impairments.
     *Braille is not provided for the captions and panels in the museum.
    ・Flashing lights are installed to act in addition to alert sounds for visitors with hearing impairments.
    ・Facilities such as multipurpose toilets and stairless access are available for visitors with restricted mobility.
     *Multipurpose toilets are fitted with facilities for ostomates. Multipurpose seats are also available.

    [National Ainu Park]

    ・Information is available in braille at the entrance to the park for visitors with visual impairments.
    ・For visitors with hearing impairments, writing boards and tablets that can be used to display text are available at each facility.
    ・Facilities such as multipurpose toilets and stairless access are available for visitors with restricted mobility.
     *Multipurpose toilets are fitted with facilities for ostomates. Multipurpose seats are also available in the Entrance Center and Cultural Exchange Hall.

  • Is there a nursery and nursing rooms?

    Nursing rooms are available in the Entrance Center and museum.
    There are no plans for a nursery at this stage.

  • Is there Wi-Fi available?

    This is currently under consideration, including the areas where Wi-Fi will be available.

  • Is there multilingual information available?

    Information at Upopoy is displayed in several languages in order to allow as many visitors as possible to enjoy learning about and experiencing Ainu culture. Refer to the visitor information page for details.

  • Are there smoking facilities?

    Smoking is not permitted anywhere in Upopoy. This is in accordance with the provisions for the prevention of passive smoking in the Health Promotion Act.

  • Are there places to buy souvenirs?

    Museum goods and other items can be purchased at the shop at the Entrance Center or at the museum shop.

  • Is there an area where visitors can eat food from outside Upopoy?

    Visitors are welcome to bring food with them and eat in the Lawn Square or at the tables and chairs in the two tents inside the paid area.

  • Are there wheelchairs available for rental?

    Wheelchairs are available from the Entrance Center (20 wheelchairs) and the museum (8 wheelchairs). Speak to a member of staff for details.

  • Are there strollers available for rental?

    Strollers are available from the Entrance Center. Speak to a member of staff at reception for details.

  • Are pets allowed into Upopoy?

    Animals other than service dogs are not permitted.

  • Is it possible to re-enter Upopoy?

    Re-entry on the same day is permitted. If you wish to re-enter, please press the transparent stamp on the back of your hand before leaving and show the stamp together with your ticket upon re-entry.

  • Is it possible to send baggage in advance and pick it up on site?

    We are unable to collect baggage for visitors.